Where can I find my services?
Log in to the client area at my.shoutca.st. If you have forgotten your credentials, you can reset your password on the login page.
Go to My Services (under Services in the navigation bar).
Press View Details on the service you want to log in to.
For Centova Cast services, press the login button and there you go!
For Cast servers, please refer to How to log in to Control.
How do I cancel and delete my service?
Canceling your service is simple. You can do this by going to the Client Area, then Services -> My Services. There select the service you want to cancel and go to "Request Cancelation".
To improve our service we politely ask you to describe why you want to cancel our service. You can either cancel it immediately or at the end of the current billing period. In case of immediately our system will execute these within 24 hours.
This is a fully automated system, the reason given is only stored for later review of our services. This will not be sent to support.
How do you guarantee my account is on the best server?
Our monitoring system keeps track of all resources used on all servers. A few days a week an automated system will pull the server usage of the past days and runs a series of formulas to calculate the remaining account capacity per server. This gets directly and automatically comminucated to our billing system which wil use these numbers to assign new orders to the best possible server.
Cast goes a step beyond what we have done in Centova Cast. Cast is powered by modern cloud utilities, Cast is also designed to be easy to migrate to other physical servers without losing info or having to change links/ports/... This for example is used when a physical server goes down, when this happens your Cast instance will get migrated to an available server to get you back on air as fast as possible. Cast instances also get assigned a set of dedicated server resources which are enforced. Cast instances also get assigned to a physical server with the most available resources. When you update to a new version it will do the re-assign your instance to make sure you have the best possible experience. You can also trigger this process manually should you experience issues.